Welcome to FAQs section.

Here you can find the most frequently asked questions regarding Be Around, our brand, the website, the possibility to buy online and other important information.

Our customer care will always be available to answer your questions if you do not find them in this list. Our staff will keep up-to-date questions and answers in order to give greater assistance to our customers.

Domanda Can I track my order?
RispostaOnce the order is completed on bearoundofficial.com website, the status of the order will appear in the Account section. The customer can check if the payment was successful, if the order was received, taken into charge and shipped.

Once shipped, the order will be traceable thanks to the email sent by the courier directly to the customer.

Domanda Which payment methods can I use?
Risposta

bearoundofficial.com accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express and JCB, Visa Electron, rechargeable credit cards, Maestro debit cards.
The amount will be charged to the card upon confirmation of the order.

PayPal: to buy online conveniently, without the need to enter credit card information on the site.
The account is debited when the order is confirmed. To register a new PayPal account, visit paypal.com.

VAT and Receipt

The purchase on bearoundofficial.com is reserved for final consumers. Our prices include VAT.

For each order, bearoundofficial.com issues a receipt; the document will be sent by email.

Please note: once the order has been confirmed, it will not be possible in any way to modify the data you have entered or to issue a new sales document.

Domanda Are there any aid for choosing the right size?
RispostaEach product card displays the size shown on the product label and the conversion in size used in your country.

Currently the sizes are converted for the nations:

  • Italy
  • England
  • USA

Domanda If I receive something I have not ordered or the wrong size, how can I contact customer service?
RispostaFor any information or problems, please contact the Customer Service by e-mail at the following address:

brand@bearoundofficial.com

or by calling the number:

02 7600 2539

from Monday to Friday from 9.00 to 17.00.

Domanda How much are the shipping costs?
RispostaAt the time of entering your data, the system will automatically calculate the shipping costs of your order based on the delivery address you have indicated.

Shipping is free throughout Italy.